Heath Martin II
Covington, LA 70454

I am a physicist with excellent analytical and problem-solving skills. I've acquired extensive exercise in written and verbal communication in both mundane and highly technical information with a high success rate of message delivery. I excel in areas of data and model analysis and using analytical insights to improve, streamline, and strengthen operational procedures.

Authorized to work in the US for any employer

Work Experience:

Power and Thermal Satellite Subsystem Engineer
Globalstar Inc - Covington, LA
June 2021 to Present
Maintain and analyze performance data regarding the thermal and power subsystem for a communications satellite fleet. Utilize STK modeling to perform predictive measurements for maneuvers and aid in the development of the modeling system to increase accuracy. Aid in recovery after anomalous events occur within the fleet. Perform archival data analysis over the lifetime of the fleet to determine trends in performance and degradation. On-call for operational questions and concerns from the network operation center. Manage large scale data analysis project to create and improve power and thermal model for customer use. Determine and set operational limits based on quantifiable metrics andlimitations.

NOC Controller
Globalstar - Covington, LA
August 2019 to June 2021
Monitor various ground and space based systems and networks such as PSTN, DIA and MPLS circuits,various deployed servers, satellite status and maintenance reports, and antenna status and outages. Report all issues to the correct parties when tier 1 recovery methods are not successful. Put out administration reports informing the correct internal and external contacts about known issues and outages.

Geek Squad Consultation Agent
Best Buy/Geek Squad - Covington, LA
March 2018 to August 2019
Interact with clients and troubleshoot issues they may have with their technology. Determine the cause of the issues to the greatest degree of accuracy and decide upon the best procedure to follow. Solutions include client education, software troubleshooting and repair, and physical hardware repair.

Sales Associate
Best Buy - Covington, LA
May 2015 to March 2018
Interact with customers to determine their needs and recommend products that can provide the best experience.

Education:

Master's degree in Health Physics
Oregon State University - Corvallis, OR
August 2022 to March 2024

Bachelor's in Physics
Southeastern Louisiana University - Hammond, LA
August 2014 to December 2018

Skills:
- Service Desk
- Help Desk
- Desktop Support
- Tech Support
- Computer Networking
- Operating Systems
- Network Support
- Software Troubleshooting
- MPLS
- LAN
- VPN
- WAN
- Ethernet
- Soldering
- MATLAB
- AutoCAD
- VMWare
- Linux
- Mac OS
- Radiation Safety (Less than 1 year)
- DNS
- Microsoft Windows
- DHCP
- Python (2 years)
- Satellite Ground Systems (3 years)
- Project management (1 year)
- Data analytics (3 years)
- Power BI (3 years)
- Technical Documentation (3 years)
- NRC (2 years)
- Shielding (2 years)
- Dosimetry (2 years)
- SQL
- FDA regulations (2 years)
- ALARA (2 years)
- CFR (2 years)
- Radiological Survey (2 years)
Links
https://www.linkedin.com/in/heath-martin-ii-513945187/

Assessments:
Analyzing data — Proficient
December 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
Full results: Proficient

Project timeline management — Proficient
October 2020
Prioritizing and allocating time to effectively achieve project deliverables
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continueddevelopment in any professional field.

(This résumé was posted on 21 December 2023.)