Meaningful Performance Measures for Gauging Performance of Selected Radiological Control Processes
D. E. Gergely, J. E. Tarpinian, L. Westfall
All health physics organizations have experience with lagging metrics (e.g., number of contaminations, positive bioassays, etc.) and their limited usefulness in gauging overall radiological control performance. Often the decision of what to measure starts with the answer to the questions, what can we measure or what have we been measuring? With this starting point, radiological control organizations try and back fit some form of linkage to a conclusion regarding the health of the radiological controls for the organization. The Hanford Environmental Restoration Contractor (ERC) is taking a different tact by employing a systematic process to develop meaningful radiological control indicators. The process begins with a thorough understanding of customer expectations and goals and concludes with planning that anticipates what effect measuring a particular attribute might have on the people involved in that process or measurement. A particularly useful element is the linkage that can be demonstrated between the goal and the attribute being measured. Only those metrics that influence business decisions and those with definable customers are measured.
This abstract was presented at the 35th Annual Midyear Meeting, "Decommissioning and Environmental Restoration", Controlling Dose I Session, 2/17/2002 - 2/20/2002, held in Orlando, FL.