Radiation Safety Officer & Quality Assurance Director
Dynamic manager with 20+ years of experience and a history of enhancing enterprise performance by proactively optimizing quality, health and safety programs, radiation protection programs and HAZMAT protection. Strategic thinker with record of developing strategies to exceed ISO-9001 and regulatory requirements and devising plans to maximize alignment with customer and corporate needs. Diligent leader with proven ability to spearhead improvement teams, increase revenues while decreasing costs and cultivate strong customer and cross-functional relationships.
Key words
Radiation Protection *Quality Control * QA * Operations * Strategic Planning * Process Improvements * Cost Control * Regulatory Compliance * Health and Safety * HAZMAT * Import Control * Export Control * Team Leadership * Team Development * Customer Relations * Requirements Analysis * ISO-9001 * Policies * Procedures * Facility Management * Resource Allocation * Budgets * Forecasting
PROFESSIONAL EXPERIENCE
THERMO EGS GAUGING, INC., Wilmington, Massachusetts * 1986 to present
Global manufacturer of web process application measurement and control instruments.
$25M-$30M in annual revenues.
Director, Quality Assurance and Radiation Safety Officer (1995 to present)
Manage quality and safety operations and team members (1-6 during tenure). Develop and implement strategies to improve P&L by optimizing customer satisfaction, QA, and efficiency. Spearhead process enhancements across the quality and safety functions. Analyze customer and regulatory needs and generate product quality programs and objectives in collaboration with the engineering and new product development teams. Oversee import and export controls and the ISO-9001 Quality Management System certification. Direct hazardous materials (HAZMAT) practices, radiation safety programs (including licensure, storage, and distribution), and management / maintenance of company facilities. Maximize adherence to the requirements of international, federal, and state agencies regulating nuclear and environmental affairs, transportation, workplace safety, and U.S. customs and security. Cultivate productive customer relationships and cooperate on the acquisition of permits and licenses. Devise safety policies and procedures. Report to the President.
Specific Accomplishments
* Achieved excellent results on external evaluations by creating and deploying a quality management solution with higher standards than ISO 9000-2001.
* Compiled an outstanding health / safety incident rate (yearly average of approximately zero) and a uniformly favorable OSHA inspection record by establishing and implementing a compliance system more stringent than mandated by OSHA.
* Completed the ISO-9000 registration process in 10 months (vs. 2-year average for similarly situated enterprises) by securing internal cooperation at all levels.
* Earned favorable inspections from the Nuclear Regulatory Commission and 3 other agencies after installing a Radiation Protection Program more demanding than required by law.
* Enabled the rollout of multiple effective quality and safety initiatives by leveraging technical, management, and presentation skills to demonstrate the value of proposed programs.
continued?
THERMO EGS GAUGING, INC. (continued)
Manager, Customer Service, Eurotherm Gauging Systems, Inc., Billerica, Massachusetts
(1992 to 1995)
Oversaw customer service operations and staff members. Devised plans and processes to ensure customer satisfaction, efficient resource allocation, and optimal organizational structure. Directed programs to decrease costs and generate new revenues. Identified and hired top employees. Created marketing materials. Prepared budgets and financial forecasts. Oversaw field engineer scheduling / performance and spare parts inventory / distribution. Built strong relationships with customers, including site visits and collaboration on the development of new parts / services offerings. Produced new policies and procedures tailored to corporate / customer requirements.
Specific Accomplishments
* Grew margins from 20% to 45% in 1 year and attained similar profitability in subsequent years.
* Drove the rate of customers with contracts from less than 50% to 75%+.
* Positioned the company for long-term profit increases by enhancing the strategic plan through the transition of the customer service department into a business unit with an independent P&L.
* Improved customer satisfaction by designing customized service plans aligned with requirements and by recruiting / training high-performing technical and professional personnel.
Sales Support Engineer, Aeonic Systems, Inc., Billerica, Massachusetts (1991 to 1992)
Increased labor efficiency and reduced cost of sales by automating the proposal / quote system, standardizing sales quoting / monitoring, approving deals, and creating sales / marketing database.
Technical Writer / Trainer, Aeonic Systems, Inc., Billerica, Massachusetts (1987 to 1991)
Led annual customer training revenues from zero (at inception) to ~ $200,000. Directed training programs after persuading senior management of a training department?s revenue potential.
Technical Support Engineer, Aeonic Systems, Inc., Billerica, Massachusetts (1986 to 1987)
EDUCATION
Bachelor of Science in Business Administration
Anna Maria College, Paxton, Massachusetts
Associate of Science in General Science
Quincy Junior College, Quincy, Massachusetts
ADDITIONAL DEVELOPMENT / CERTIFICATION
ISO 9001-2000 Lead Auditor, Shipping Radioactive Materials, Import and Export Control
IATA / 49 CFR Shipping Hazardous Materials, Radiation Safety Officer, OSHA Compliance
PROFESSIONAL AFFILIATIONS
American Society for Quality (Senior Member), Health Physics Society
American Society of Notaries, National Notary Association
COMPUTER SKILLS
Microsoft Access, Excel, PowerPoint, Word
(This résumé was posted on 2 June 2009.)
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